Effective Date: 1 January 2026
Spray Foam Removal Clacton on Sea respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep things simple and only collect what we need to do the job well.
Information We Collect
When you call us, fill in a form, or email us, we collect your name, phone number, email address, and the address where you need spray foam removed. We also note details about your property and the work you want done, so our team can quote accurately and turn up prepared.
If you use our website, we may automatically collect technical data such as your IP address, browser type, device information, and the pages you visit. This helps us understand how people find us and improve the site.
How We Use Information
We use your details to respond to your enquiry, provide a quote, arrange a site visit, carry out spray foam removal, and keep you updated on the job. We also use your information to send invoices, take payment, and keep records of the work we have done.
With your consent, we may send you occasional updates about our services or offers. You can opt out at any time by calling us or replying to any message we send.
Cookies and Tracking
Our website uses cookies and similar technologies to make the site work properly and to remember your preferences. Cookies are small text files stored on your device that help us improve your browsing experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as intended.
Analytics and Third-Party Tools
We use trusted third-party tools, such as analytics providers, to understand how visitors use our website. These tools collect anonymous data about page views, traffic sources, and general location. This helps us see what is working and where we can do better.
We may also use third-party services for payment processing, scheduling, or customer communications. These providers only access the information needed to perform their specific function and are required to keep it confidential.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share it with trusted partners who help us run our business, such as payment processors, scheduling software, or our accountants. These partners are bound by confidentiality agreements.
We may disclose your information if required by law, to enforce our legal rights, or to protect the safety of our team, customers, or others. If our business is ever sold or merged, your information may be transferred as part of that deal, and we will notify you if that happens.
Data Retention
We keep your personal information only as long as we need it to provide our services and meet our legal obligations. For example, we keep job records and invoices for as long as tax and accounting rules require.
When your information is no longer needed, we securely delete or anonymise it. If you ask us to stop using your data for marketing, we will remove you from our marketing lists right away.
Data Security
We take the security of your information seriously. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes secure storage, restricted access, and staff training.
While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure. If you have concerns, please contact us and we will do our best to help.
Your Rights
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also object to how we use your data or ask us to restrict processing.
To exercise any of these rights, just call or email us using the contact details below. We will respond within one month. If you are unhappy with our response, you can complain to the Information Commissioner's Office (ICO).
Children's Privacy
Our services are designed for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their details, please contact us and we will delete the information promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new version on this page and update the effective date at the top.
We encourage you to check this page occasionally so you stay informed about how we protect your information.
Contact Information
If you have any questions about this privacy policy or how we handle your data, please get in touch. You can call us on 03335672543 or email us at [email protected]. We are based in Clacton on Sea, Essex, and we are happy to help.